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Nonprofit Westchester Strong: CLUSTER Community Services



CLUSTER Community Services has continued serving the most vulnerable members of our communities throughout the COVID-19 pandemic.

Considered essential workers, CLUSTER’s mental health staff remain on the frontlines, providing residential services to people with serious and persistent mental illnesses throughout Yonkers. Staff at all levels adapted to fill any role where they are needed, and, as legally appropriate, to continue the organization’s mandate of caring for clients uninterrupted. New remote screening and assessment protocols were designed to identify individuals experiencing symptoms that require medical or psychiatric attention.

"I have never felt more proud of the work we do here at CLUSTER.  The staff have been absolutely amazing."
Kristina Yamin, Executive Director, Cluster Community Services

While working remotely, the Housing Resource Department has reached out to over 400 clients, assisting with landlord-tenant issues, helping them navigate the unemployment system, directing them to food panties, managing shut-off notices and offering a friendly ear for emotional support. 

The Mediation Department quickly learned to utilize the online Zoom platform and have been not only virtually working with the courts to provide essential mediation services, but have also been providing Zoom training to help new mediators become certified. 

Although the afterschool program closed alongside the public schools, the Youth and Family Department worked to ensure that children that needed computers to access to remote learning spaces received them. Children celebrating a birthday did so with deliveries of gifts from CLUSTER, and parents have a support center to call if they want to address any concerns about their children’s learning and enrichment. 

Check-ins have been made weekly to the TEENS program to discuss the possibility of creating a documentary that would capture young people’s experiences during the COVID crisis. Participants in the program are also exploring other mediums through which they might make their voices heard in the context of the Black Lives Matter movement.

This work continues through the numerous challenges the community faces as Westchester reopens. CLUSTER was a critical community asset before the COVID-19 pandemic and continues to fulfill this role with energy, compassion and professionalism.

Learn more about CLUSTER at www.clusterinc.org or follow them on Facebook or LinkedIn



@ 2021 Nonprofit Association of Westchester, Inc. 

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