"Every meaningful improvement in care starts by listening to those we serve." — Matilde L. Román, Esq.,SVP, Chief Inclusion and Impact Officer, Westchester Medical Center.

People with intellectual and developmental disabilities (IDD) often encounter barriers that can make navigating healthcare more difficult. Recognizing the need for a more accessible and responsive system, WMCHealth is partnering with The Arc Westchester and other key partners to help ensure that people with disabilities and their families receive care that is person-centered, respectful, and informed by lived experience.

This collaboration brings together community-based organizations, advocates, caregivers, and healthcare professionals to identify opportunities for improvement across the care continuum. By combining clinical expertise with community insight, the partnership is helping healthcare teams better understand the needs, strengths, preferences, and experiences of people with IDD.

Through education, dialogue, and co-designed solutions, WMCHealth and The Arc Westchester are building stronger connections between healthcare providers and the communities they serve. Together, they are creating pathways to more inclusive care.

This partnership reflects the essence of Nonprofit Westchester’s Mission Moment, organizations coming together to learn from one another, lead with purpose, and create lasting impact for the communities they serve.

"It was incredibly meaningful when WMCHealth approached The Arc Westchester with a genuine commitment to strengthening its healthcare system to better serve individuals with intellectual and developmental disabilities. Their willingness to listen, learn, and collaborate demonstrates true leadership and a shared commitment to advancing health equity. Together, we are improving communication, care coordination, staff training, and the overall patient experience. This partnership is creating a more accessible and inclusive healthcare system where every individual is seen, heard, and empowered to receive the quality care they deserve." — Kathleen Macias-Torres, Assistant Executive Director of Community Innovations,The Arc Westchester.

Have a Mission Moment that highlights a meaningful connection made through Nonprofit Westchester - one that led to impactful collaboration or growth? We would love to hear your story. Please submit your experience (150 words or fewer), along with a photo, to: Jan Fisher.